Navier AI - Delayed credits on the Claude Platform – Incident details

All systems operational

Delayed credits on the Claude Platform

Resolved
Degraded performance
Started 22 days agoLasted 6 hours 15 minutes

Affected

Anthropic → Claude API (api.anthropic.com)

Degraded performance from 4:20 PM to 6:23 PM, Operational from 6:23 PM to 10:36 PM

Updates
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have resolved the issue causing delays in credits being applied after purchase. We are monitoring closely to ensure no further issues.

  • Investigating
    UTC
    Investigating

    We are investigating delays in credit purchases being reflected in account balances, resulting in some requests failing for insufficient credit balance. We will provide an additional update as soon as possible.